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You must have a Hungarian shipping and billing address to start a purchase.

When you put items in your shopping cart, you do not reserve it, so unfortunately, if you are searching ont he webshop for a long time, others may purchase the product of your choice. When you have completed your purchase, click on the "Cart" button. Here you can see the products and prices of your choice the total. You can still adjust the quantities and see if something is no longer available. You can also go back to select products.

It is important that the "Cart" keeps its contents for 5 days, after which the selected products will be automatically deleted.

If you are satisfied with the contents of the "Cart" you can proceed to the payment.

In the future, you can save time when shopping by storing your shipping and card information on our secure server. This way, you don't have to fill them every time.

We will keep you informed of your package so you can keep track of the status of your order. Once you have placed your order, we will send you an email confirmation to the account you specified. You will also be notified when your package is under preparation and delivered.

Our current delivery partner is  iLogistic Kft - GLS courier service.

Basically, we undertake free delivery for orders over 18.000 HUF. Promotions other than this may occur.

For orders below 18,000 HUF, delivery is 1199 HUF.

It is also possible to pick it up in person, the price is 800 HUF.

If you choose to receive it in person, you will be notified by SMS when you can receive your package.

Adress: 1095 Budapest, Boráros square 7., Dunaház Mall, downstairs to the left, ILogistic package point.

Package point opening hours:

Weekdays: 12:00-19:00

Saturday: 10:00-15:00 

Sunday: close

You can pick up the ordered package for 7 calendar days after placing the order during the opening hours of the package.

You can also choose FoxPost among the delivery options, which costs 800 HUF.

If you choose this option, it is important to select the address of the parcel point where you want to pick up your parcel.

If all products are in stock, the package will be delivered to the specified address within 1-4 working days after the order is finalized and paid for. If the product is not in stock, the expected delivery time can be 4-7 working days.

Notifications:

  • in stock: The product can be found in our warehouse, there are no obstacles to delivery.
  • 2-3 business days: The product is in stock and is expected to be available in 2-3 business days.
  • Out of stock: The product is out of stock and the purchase is more than 3 working days.
  • Pre-orderable: The product is out of stock but will be re-purchased. Expected arrival time: 1-8 weeks.

The order becomes sharp once the consideration for the products has been paid.

Return informations:

1. Fill in the online Return form via the webshop, in the menu hanzashop.hu - My account - My orders so far. Here you need to give us the reason for your return and you can write details to us. You must provide an account number to which we can send the refund. It is important that you fill in your bank account number with special care, as we cannot be held responsible for incorrect data, we cannot repeat the transfer.

OR via e-mail to info@hanzashop.hu.

2. The courier service will contact you by email or phone and pick up the package from you.

It is important that you are responsible for any damage to the product when returning it. This means that you must pack and protect the returned product in accordance with the shipment.

We recommend that you use the packaging materials we send out (blister, space filler) and put it back in your own box. This way you can be sure that the product will return to us safely.

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