WHAT IS THE DELIVERY PROCESS / TIME?
Our current delivery partner is Duna Logistic Kft. After the order has been finalized and paid, the package will arrive to the specified address within 2-4 business days.
The order becomes active once the consideration for the products has been paid.
PROCEDURE FOR ADVANCE TRANSFER
Advance payment is also an option for payment. The process is that the buyer transfers the final amount to the bank account of Remin Kft. Within 72 hours. Otherwise, the order will be canceled. It is recommended to indicate the order identification in the notification field.
Bank account details:
Account number: 10700268-47036204-51100005
Account holding bank: CIB Bank Zrt.
Account holder: Remin Kft.
WHEN IS THE SHIPPING FREE?
For orders above 15.000 HUF, we undertake free shipping. Different promotions may occur.
WHY DID I RECIEVE AN INVOICE IF I DON'T HAVE THE PRODUCT YET?
Article 5.9 of the GTC the time of issue and fulfillment of the invoice does not coincide with the physical receipt of the product (s). Invoicing is basically the same as sending the package to the logistics center, but there may be a delay of 1 working day.
WHY IS THERE A "TRANSFER" FOR MY FORM OF PAYMENT ON THE INVOICE ISSUED FOR MY CASH ON DELIVERY ORDER?
No need to be scared, everything is fine. From an accounting point of view, we have to indicate this, as the courier service collects the money (cash or by credit card) and settles it with us by bank transfer. The items in the invoice always include the cash on delivery line, from here you can know that we have detected your cash on delivery request and you must settle the invoice according to your request upon receipt of the package.
HOW TO GET A COUPON ON MY ORDER?
You can give the coupon code in the Shopping Cart: Shopping Cart > View Cart > Use Coupon Code.
IS PERSONAL PICKUP POSSIBLE?
Not currently but planned soon.
WHAT ARE THE PAYMENT OPPORTUNITIES?
Only advance payment can be made with credit or debit cards! The system of the webshop offers the opportunity to pay immediately via PayPal.
We CANNOT accept cash at personal pickup!
A PRODUCT RUN OUT, WHAT SHOULD I DO?
There is no need to be frightened if a product becomes out of stock, as we will make everything available to you again within a maximum of 1-2 weeks. If it is a product that will not be manufactured anymore, the product will be removed from the webshop.
It's a good idea to put the product you want in a "wish list", so you will receive a notification as soon as we receive it.
I CAN'T FIND IT ON THE WEBSHOP BUT I WOULD LIKE IT!
It is possible that a product you know is not in our webshop. There are 2 reasons for this: the product is no longer available (out of stock, no longer manufactured) or has not been added to our stock.
Please send us an e-mail (email@example.com) stating the missing product! We do our best to meet all your needs.
Unfortunately, there may be a failure by us or by the delivery service or you may change your mind about the product. In these cases, of course, it is also possible to return and refund the goods you paid for.
1. WITHOUT JUSTIFICATION
If you change your mind, you have 14 days from the date of pickup to send back the product without justification. If you do this, make sure that the product is not damaged or opened! Unfortunately, we cannot accept complaints about cosmetics that have already been opened and used, or products that have come in direct contact with the skin.
2. WITH JUSTIFICATION: DAMAGED PRODUCT? GOT ANOTHER PRODUCT? NOT THE RIGHT QUANTITY?
Unfortunately, we may be wrong too, so we apologize in advance! Of course, if you encounter any errors after receiving and unpacking the package, we take responsibility. If you wish to make such a complaint, you must notify us in writing (via email) within 3 days (72 hours) of pickup!
If a defect is found in a product after opening, we can only accept a complaint where a defect has been clearly discovered during the first use of the product! In this case, of course, we will refund the price of the product to you.
However, we are unable to accept any complaint that clearly shows that the product has been used in spite of the reported defect and / or that the problem was a result of misuse.