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FAQ

WHAT IS THE DELIVERY PROCESS / TIME?

Our current delivery partner is GLS Hungary Kft. After the order has been finalized and paid, the package will arrive to the specified address within 2-4 business days.

The order becomes active once the consideration for the products has been paid.


PROCEDURE FOR ADVANCE TRANSFER

Advance payment is also an option for payment. The process is that the buyer transfers the final amount to the bank account of Remin Kft. Within 72 hours. Otherwise, the order will be canceled. It is recommended to indicate the order identification in the notification field.

Bank account details:

Account number: 10700268-47036204-51100005

Account holding bank: CIB Bank

Account holder: Remin Kft.


WHEN IS THE SHIPPING FREE?

For orders above 15.000 HUF, we undertake free shipping. Different promotions may occur.


HOW TO GET A COUPON ON MY ORDER?

You can give the coupon code in the Shopping Cart: Shopping Cart > View Cart > Use Coupon Code.


IS PERSONAL PICKUP POSSIBLE?

Currently, you can pick up the package personally at 2 addresses. In the future, the number of pick up places may increase, but in the case of development, we focus more on product portfolio.

One of our delivery points is located in the 11th district of Budapest, where we also have our warehouse. We can be very flexible here, but prior telephone consultation is always required.

Another address is a partner pharmacy in the Park City of Érd, which is able to serve our customers during opening hours.


1. ADDRESS: 2040 Budaörs, Szabadság út 117

The package can be taken over with advance telephone appointment!

Mon-Sun: 10am to 10pm


2. ADDRESS: 2030 Érd, Bajcsy-Zsilinszky út 143 / Vass Pharmacy

Mon-Fri: 07:30-19:00

Sat: 08:00-12:30


WHAT ARE THE PAYMENT OPPORTUNITIES?

Only advance payment can be made with credit or debit cards! The system of the webshop offers the opportunity to pay immediately via PayPal.

We CANNOT accept cash at personal pickup!


A PRODUCT RUN OUT, WHAT SHOULD I DO?

There is no need to be frightened if a product becomes out of stock, as we will make everything available to you again within a maximum of 1-2 weeks. If it is a product that will not be manufactured anymore, the product will be removed from the webshop.

It's a good idea to put the product you want in a "wish list", so you will receive a notification as soon as we receive it.


I CAN'T FIND IT ON THE WEBSHOP BUT I WOULD LIKE IT!

It is possible that a product you know is not in our webshop. There are 2 reasons for this: the product is no longer available (out of stock, no longer manufactured) or has not been added to our stock.

Please send us an e-mail (info@hanzashop.hu) stating the missing product! We do our best to meet all your needs.


COMPLAINTS

Unfortunately, there may be a failure by us or by the delivery service or you may change your mind about the product. In these cases, of course, it is also possible to return and refund the goods you paid for.


1. WITHOUT JUSTIFICATION

If you change your mind, you have 14 days from the date of pickup to send back the product without justification. If you do this, make sure that the product is not damaged or opened! Unfortunately, we cannot accept complaints about cosmetics that have already been opened and used, or products that have come in direct contact with the skin.


2. WITH JUSTIFICATION: DAMAGED PRODUCT? GOT ANOTHER PRODUCT? NOT THE RIGHT QUANTITY?

Unfortunately, we may be wrong too, so we apologize in advance! Of course, if you encounter any errors after receiving and unpacking the package, we take responsibility. If you wish to make such a complaint, you must notify us in writing (via email) within 3 days (72 hours) of pickup!

If a defect is found in a product after opening, we can only accept a complaint where a defect has been clearly discovered during the first use of the product! In this case, of course, we will refund the price of the product to you.

However, we are unable to accept any complaint that clearly shows that the product has been used in spite of the reported defect and / or that the problem was a result of misuse.


RETURN PROCEDURE

1. Fill out the online Return Form through the webshop - My Account - My Previous Orders menu. You must enter the reason for your return here and write us details. You must provide your bank account number to which the refund can be sent. It is important that you fill in your bank account with utmost care, as we cannot be held responsible for, or repeat the transfer of, incorrectly entered information.

2. The courier service will contact you by email and pick up the package from you.

It is important that you bear responsibility for any damage to the product upon return. This means that you must pack and protect the returned product as shipped.
We recommend that you use the packing materials (blister, space) that we send you and put it back in your box. This way you can be sure that the product will be safely returned to us.


SHOULD I PAY FOR THE RETURN?

The cost of returning is 990 HUF. This will be deducted from the amount refunded to you.



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