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Terms of Service

GENERAL TERMS AND CONDITIONS

1. Opening Provisions 

1.1. This document is not filed, it is concluded only in electronic form, it does not qualify as a written contract, it is written in Hungarian, it does not refer to a code of conduct. The scope of these regulations covers the bidding and sale on the (hanzashop.hu) website (“Website”) and its subdomains. These policies are available at all times from the following website:

https://hanzashop.hu/aszf.

1.2. In order for the customer to be able to purchase a product through the Website, the customer must: (a) be a natural person domiciled in Hungary; (b) he must be a consumer, that is to say, the purchaser may be a natural person acting outside his trade, business or profession.

1.3. This contract is concluded in Hungary, its language is Hungarian and it is governed by Hungarian law.


2. DETAILS OF THE TRADER

Name: Remin Kft.

Headquater: 2030 Érd, Bajcsy-Zsilinszky út 143.

Regularly used email address:  info@hanzashop.hu

Phone: +36306054988
Company registration number: 13-09-117159
Tax number: 14165157-2-13
Name of the authority registering in the register: Metropolitan Court as a court of registration


3. PRODUCTS

3.1. Product information is available on the Website; the data is 45/2014 on the detailed rules of contracts between the consumer and the business. (II. 26.) in accordance with Section 9 of the Government Decree.

3.2. We will take all reasonable steps to ensure that the details, descriptions and images of the Products appearing on the Website at the time of posting are accurate and correct; however, to the fullest extent permitted by law, we disclaim any responsibility for the accuracy, completeness, reliability, timeliness or accuracy of these details, descriptions and images.

3.3. The products presented on the Website resp. any product samples provided to the customer are for personal use only. The buyer is not entitled to sell or resell these products or product samples. We reserve the right to cancel or reduce the number of products or services to be provided to a customer upon prior notice, but even without prior notice. the quantity of product samples, if in our sole discretion we consider that it violates these GTC.

4. PRICES

4.1. The price of all products available through the Website includes the applicable sales tax and is in HUF. Shipping costs are not included in the price; it is indicated separately on the ordering interface. For more information, please also visit the Shipping Information menu on the Website.

4.2. We regularly review the correctness of the prices indicated on the Website. However, we cannot guarantee that they are flawless. In the event that the price of a product is obviously incorrect, we will offer the buyer the option to purchase the product at the correct price or cancel your order.


5. PLACING AN ORDER AND INVOICING

5.1. The customer is assisted in placing her order by the simple instructions provided on the Website.

5.2. To place an order, the buyer must enter the desired quantity (you can order maximum 4 of a product).

5.3. The customer can then add the products to their shopping cart by clicking on the "Add to Cart" button. 

At any point during the purchase, the customer can check their shopping cart by clicking on the “Cart” symbol in the upper right corner of the current page. The customer can save a product as a favorite by clicking on the “Add to Favorites” button below / next to the product name. This will allow the product to appear in the Favorites page of the buyer's "My Account" page. In order for the customer to be able to see their favorite products on any computer, they must log in or use their own profile. 

5.4. To complete the purchase, the customer must follow the instructions on the screen. The customer can at any time correct the data entered by him, change the contents of his shopping cart by adding or removing one or more products, or complete or cancel the purchase. you can also cancel the entire order before placing the order. By placing an order, the customer acknowledges and declares that she has read all the instructions appearing in the process and accepts these GTC as binding on her, and acknowledges that ordering the products creates a payment obligation for her.At the end of the ordering process, the customer will place their order on the Website by clicking on the "Submit Order" button.

5.5. After placing your order, a "Your order was successful!" page will appear and the customer will receive a confirmation email shortly stating that their order has been successfully received. 

45/2014 on the detailed rules of contracts between a consumer and a business. (II. 26.) of the Government, the confirmation e-mail contains the essential characteristics of the ordered products, a detailed description of the price and method of payment, the costs of home delivery, information on the conditions and methods of exercising the right of withdrawal. , the address to which you can send any comments or complaints, information about customer service and the enforcement of existing warranty and guarantee claims.

5.6. The final amount to be paid includes all costs based on the order summary and confirmation letter. By accepting these GTC, the Buyer agrees that the company will only send him an electronic invoice and indicate the date of delivery of the invoice to the supplier of the package. It can be downloaded and printed for 5 years using the link sent by e-mail to the e-mail address provided by the customer. The package contains only one delivery note, which does not qualify as a financial document.

5.7. If you do not receive the confirmation email within 24 hours of placing your order, please contact us for assistance: info@hanazashop.hu

5.8. If the customer has any questions or remarks during the placing of the order, or would like to inquire about the status of a previous order, you can contact us at info@hanzashop.hu. In order to provide faster service, it is advisable to prepare the order identification number in this case.

5.9. The date of issue and completion of the invoice is the same as the parcel delivery to the logistics center. Delivery is expected 1-3 business days after the package is shipped. There may be a delay of 1-2 business days from the time you place your order until the date you are billed.


6. PAYPAL

6.1. At the merchant, it is also possible to pay online at the interface provided by the PayPal service provider. We do not see or store Customer's PayPal user data, only the rejection or credit resulting from the service.


7. DISCOUNT CODE

7.1. To validate the discount codes to be entered manually, the customer must enter the current code at the end of the purchase. The case must be case sensitive and the code must be entered in the exact format indicated.

7.2. If the discount code is used successfully during the order, it will appear in the "Order Details" menu item.

7.3. A discount code can be used for an order. It is not possible to accumulate discount codes.


8. PAYMENT METHODS

8.1.The buyer can pay for the products in cash and by credit card. We can accept the credit cards listed below:

-Visa Online
-Visa Debit
-Visa Electron
-MasterCard Online
-MasterCard Debit
-Maestro International

8.2. For customer security, the customer's billing name and address must match those of the credit card used to make the payment. We reserve the right to cancel orders that do not meet this requirement.

8.3. Credit card issuers verify and identify credit card holders. If the company issuing the buyer's credit card refuses to pay us or for any reason does not allow us, either before or after the payment, we will not be liable for any failure or delay in fulfilling the order.


9. FOLLOW - UP OF ORDERS

9.1. Products will usually ship within 1-4 business days of receiving your order. Information on delivery is available to customers at info@hanzashop.hu.

9.2. Customers with a HanzaShop account can view the status of their most recent orders in the My Orders submenu under My Account. This is the easiest and fastest way for a customer to get information about the current status of their order.

9.3. When a customer visits the My Account page, they will be prompted to sign in with their email address and password. 

The buyer will see a summary of their current and past orders. If an order has been shipped, the associated tracking number (if available) will appear next to the order. Delivery status can be checked by customers within the Recent Online Orders page. For some courier services, the tracking number is only available 24 hours after the products have been delivered.

9.4. Occasionally, an order or part of an order may be canceled by our system for various reasons. Such reasons may include:

The product is not available
Payment information could not be processed

We cannot ship to the address you provided
The order has been placed twice
Cancellation of the order at the request of the customer

9.5. If an order is canceled, the customer will be notified by email of the reason for the cancellation.  The buyer is not obliged to pay for the canceled order. If the customer wants to place another order or has any questions about the canceled order, you can contact us: info@hanzashop.hu


10. DELIVERY

10.1. Orders are processed only on business days (Monday to Friday, excluding public holidays) between 10 a.m. and 6 p.m. 

Orders placed on Saturday and Sunday will be processed the next business day.

10.2. We cannot deliver to your mailbox address.

The shipping cost is borne by the buyer; the shipping cost is shown separately on the invoice and the delivery note. The product will be delivered via courier (GLS) within 1-4 working days from the date of shipment for normal delivery. The one-time delivery cost of the product purchased online is HUF 1,799 (up to HUF 18,000 for orders). If the amount of the order exceeds HUF 18,000, the delivery cost is free. In case of personal collection, we do not charge a handling fee.

10.4. Products will be delivered within 1-4 business days of placing your order for normal delivery unless the customer is notified within the same period (including by e-mail) that the product is unavailable, either permanently or temporarily.

10.5.  Attached to each product is the instruction in Hungarian (glued to the product or clearly attached to it), the absence of which the buyer must inform the seller within 72 hours of receiving the package. The seller is obliged to send the product to the buyer by return letter or e-mail within 3 working days from the indication of the lack of information. If the buyer does not report the defect in time, he can ask for the product information afterwards, but he cannot take action against the seller in any other way.


11. RIGHT OF WITHDRAWAL

11.1. The right of withdrawal shall apply only to natural persons who are acting outside their trade, business or profession and who purchase, order, acquire or use a product or who are the addressee of a commercial communication relating to a product (hereinafter referred to as " the consumer ").

11.2. We are committed to providing our customers with the highest quality cosmetic products. If the buyer feels that the product received from us does not meet his expectations, 45/2014 on the detailed rules of contracts between the consumer and the business. (II. 26.) of the Government of the Republic of Hungary, the buyer has the right to withdraw from the purchase without any justification within 14 (fourteen) days after the buyer (or in the case of an order for the benefit of a third party) the person (the last product delivered in the case of several products) received the product.

11.3. The customer can exercise his right of withdrawal by sending a notification to the e-mail address info@hanzashop.hu, giving the details of the order, including the order number and the description of the returned products; the buyer has the right of withdrawal by using the sample attached as appendix No. 1 to these GTC or you can also practice it with a free but clear statement. Along with the ordered products, the buyer will find an accompanying document that contains the details of the order as well as information about the return process. If the products listed in the accompanying document do not correspond to the products in the package, the buyer must notify us immediately by calling +36 20 562 2019.

11.4. After that, the customer will receive an identification number and an e-mail confirmation from our Customer Service. We kindly ask our customers to keep this identification number for later consultation with our customer service.

11.5. In case of withdrawal, the buyer is obliged to return the ordered product to the address indicated in the accompanying document immediately, but no later than within 14 (fourteen) days after the exercise of the right of withdrawal. The deadline is considered to have been met if the buyer sends the product on the last day of the fourteen-day period (mails it or hands it over to the courier service).

11.6. The cost of return is borne by the buyer. In connection with the exercise of the right of withdrawal, the buyer shall bear only the direct cost of returning the product. If the buyer withdraws from the contract, all amounts paid by the buyer (including delivery costs, unless the buyer has expressly chosen another delivery method instead of the least expensive delivery method we recommend) shall be notified immediately but no later than the exercise of the right of withdrawal. will be refunded to the buyer within 14 days of receipt. We are entitled to withhold the refund until the products have been returned or until the buyer has confirmed that the products have been returned to us (whichever occurs first).

11.7. We recommend that the package be delivered as a registered shipment (so that it must be signed by the consignee upon delivery). We are not responsible for any losses incurred during the return of the products.

11.8. The customer is only liable for depreciation resulting from use in excess of the use required to determine the nature, characteristics and operation of the product.

11.9. The above provisions only apply to orders placed online.

12. LOSS OF THE RIGHT OF WITHDRAWAL

12.1. The buyer may not exercise his right of withdrawal:

• in the case of a contract for the provision of a service, after performance of the service as a whole, if performance has commenced with the express prior consent of the customer and the customer acknowledges that he loses his right of termination after performance of the service as a whole;

• in respect of a product or service the price or price of which is beyond the control of the financial market, is subject to possible fluctuations during the 14-day withdrawal period;

• in the case of a non-prefabricated product which has been manufactured on the basis of the customer's instructions or at his express request, or in the case of a product which has been clearly tailored to the customer;

• for a perishable or short-lasting product;

in the case of a sealed product which, for reasons of health protection or hygiene, cannot be returned after opening after delivery;

• for a product which, by its nature, is inseparably mixed with another product after delivery;

• in the case of an alcoholic beverage, the actual value of which depends on market fluctuations beyond our control and the price of which was agreed by the parties at the time of concluding the contract of sale, but the contract will be performed only after the thirtieth day after its conclusion;

shall be performed only after the thirtieth day after the conclusion of the contract;

• in the case of a business contract where, at the express request of the customer, we contact the customer to carry out urgent repair or maintenance work;

• for the sale and purchase of sealed audio or video recordings and copies of computer software, if the customer has opened the packaging after delivery;

• for used, worn, washed, modified or damaged products;

• for a product that cannot be identified due to the removal of the label;

• for a product that has not been returned in its entirety, used or non-original packaging, or a set that does not contain all the items.


13. CONFIRMATION OF WITHDRAWAL

After the return of the products, we examine whether the buyer has lawfully exercised his right of withdrawal in accordance with the Government Decree. If all the conditions are met, we will confirm the acceptance of the right of withdrawal and the receipt of the returned products by e-mail, and - depending on the decision of the buyer, we will refund the purchase price.

The duration of the refund depends on the payment method used by the buyer.


14. DEFECTIVE PERFORMANCE

14.1. Act V of 2013 on the Civil Code (“Civil Code”) 6: 157. § in the event of faulty performance, the Civil Code. 6: 159, 6: 168 and 6: 169. The warranty provisions of this section apply accordingly. The buyer has the right to request the repair or replacement of the defective product. If these are not possible, the buyer has the right to request a price reduction or withdraw from the contract. The buyer waives this right if he does not notify us of the defect within two months of recognizing the defect. We are responsible for defective performances that become recognizable within two years of receipt of the product. No warranty claim will be made beyond twenty-six months of receipt of the product, unless we have intentionally and in bad faith covered the defect.


15. IRÁNYADÓ JOG ÉS JOGHATÓSÁG

15.1. These GTC are governed by Hungarian law and must be interpreted in accordance with Hungarian law.

15.2. All legal disputes related to the interpretation, enforcement and / or implementation of these GTC shall be governed by the domicile of the buyer. falls within the exclusive jurisdiction of the court having jurisdiction.

16. CONTACTS

16.1.  In connection with the products or the properties of the products that can be purchased through the Website, you can contact us at the e-mail address info@hanzashop.hu or by mail at the following address:

HANZASHOP  Customer service

Weekdays 10:00-18:00

E-mail: info@hanzashop.hu

Web: www.hanzashop.hu


17.  COMPLAINT HANDLING

You can initiate a conciliation procedure to resolve your complaint with us quickly, easily and out of court.
Address of the conciliation body competent according to our seat:  Pest Megyei Békéltető Testület (headquarter: 1119 Budapest, Etele út 59-61).


18. Instagram Nyereményjáték Játékszabályzat

18.1.NAME OF THE GAME, DEFINITION OF THE GAME, ORGANIZER:

The name of the game is "Instagram Sweepstakes!" ('the Game'). The organizer of the Game: Remin Kft. (Address: 2030 Érd Bajcsy-Zsilinszky street 143.) company registration number: 13-09-117159 tax number: 14165157-2-13) hereinafter: Organizer. Definition of the game: The Organizer announces a sweepstakes in which it undertakes to establish a “Follow” link on the social portal available at www.instagram.com (hereinafter: Instagram or the social portal) during the game. .hu ”Instagram page. In the game, the prize will be drawn among 1 randomly selected fan. The sweepstakes are free for participants and do not involve any purchase obligations.

18.2. PERSONAL CONDITIONS FOR PARTICIPATION IN THE GAME:

The Game is open to all natural persons of legal age of residence resident in Hungary. The participation of a natural person with limited legal capacity is subject to the prior consent of the person exercising parental control, while the participation of a natural person with limited legal capacity is subject to the prior consent of his or her guardian. Act No. 5 of the Civil Code of 2013 on the Civil Code shall be excluded from the Game by the Organizer and all private or legal persons performing contract or business activities for the Organizer on the basis of a contract. 8: 1. § (1), point 2, or the children of the relatives.

18.3. DURATION OF GAMES:

The Game applies for the period indicated in the given position.

18.4. MATERIAL CONDITIONS FOR PARTICIPATION IN THE GAME: 

Any person referred to in point 2 who has their own Instagram user account may participate in the game as long as their identity can be identified. The Organizer shall not be liable for any claim arising from any mistake in the identification of the names or the identification of the winners.

18.5. HOW TO APPLY FOR THE GAME:

It is considered to apply for participation in the game with an express implied behavior if the Player establishes a “Follow” link with the instagram page of hanzashop.hu in order to obtain the prize.

18.6. PRIZE:

The prize is a product pre-marked in that position.

18.7. TIME OF DRAWING AND NOTIFICATION OF THE WINNER:

Lottery Date: The date pre-marked in the post. After the draw, the winning Players will contact the Organizer via a message via the hanzashop.hu profile. Prizes are non-transferable.

18.8. DELIVERY OF PRIZES

The details of receiving the prize will be discussed with each winner in an Instagram message. Players are required to cooperate to receive prizes. If this is not complied with and the receipt of the prize fails, the prize will no longer be accepted and the Organizer will not be held liable in this regard.

18.9. RESPONSIBILITY OF THE ORGANIZER

The Organizer excludes its liability for incorrect, inaccurate or incomplete information provided by the Players, for the registration of a person with partial legal capacity or incapacity without legal consent, or for failing to deliver the notification sent electronically to the winner for any other reason, or for damages suffered by the Player or any third party as a result of its delay.



18.10. DATA MANAGEMENT AND DATA PROTECTION

10.1 Information 

Participation in the game and the provision of the necessary data is voluntary. We inform you that your data will not be transferred to third parties other than the data processor, we will only use it for the purposes detailed in these regulations.

Upon request, the Organizer shall provide the data subject with detailed information on the name and address of the data processor and its activities related to data management. You have the right to withdraw your consent to the processing of your data at any time, without restriction or justification, free of charge, and to request the termination of the processing of your data for the specified purpose or part thereof.

If the data management conditions change, the Organizer will inform the Players about the changes.

With a complaint related to data protection, the Player may apply to the National Data Protection and Freedom of Information Authority (www.naih.hu) or to the competent court.

The data of the participants of the Game will not be processed and processed by the Organizer for purposes other than those specified in clause 8.2, and its data will be processed only until the receipt of its prohibition statement.

10.2 By participating in the prize draw, the Player

§ agrees that, if he wins in the Game, the personal data (name, e-mail address, postal address, tax number) necessary for the delivery of the prize will be provided by the Organizer and the Agent in accordance with the 2011 Act on the Right to Self-Determination and Freedom of Information. CXII. in accordance with the provisions of this Act.

§ unconditionally agrees that his / her data will be used by the Organizer (data controller) for the purpose of delivering the prizes during the game and for the same purpose to the data processor entrusted with the processing of the data provided by him.

The personal data of the Players will be used by the Organizer only for communication with the Players and will be deleted after the successful handover of the prizes.

18.11. EXCLUSION 

Players who participate in the Sweepstakes in a manner contrary to the spirit of the Sweepstakes with the aim of increasing their chances of winning by deceptive conduct will be disqualified, thereby depriving other entrants of their chances of winning fair play. Players are reminded that the Organizer reserves the right to exclude a Player from the Game if such an act is detected.



18.12. MISCELLANEOUS PROVISIONS

The Organizer reserves the right to modify these rules of participation, shorten or extend the duration of the game and other changes.

This sweepstakes is not supported in any way by Instagram and cannot be associated with it.

This promotion is in no way sponsored, endorsed or administered by or associated with Instagram.

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